Memo Casino Terms & Conditions

Gambling should always be regarded as entertainment rather than a way to make money. Memo Casino is committed to helping customers play safely and sensibly, providing clear information and practical tools to manage play and protect well-being.

This document explains Memo Casino's approach to responsible gambling, privacy, cookies, betting rules and general terms. The guidance is intended to help you make informed choices and to point you to independent sources of support if needed.

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Our Commitment to Responsible Gambling

Memo Casino promotes responsible play as a core part of our service. We design our products and systems to reduce harm and support customers who choose to limit or stop gambling. Our policies focus on prevention, early intervention, and swift action where risk is identified.

We train staff to recognise signs of problem gambling and maintain procedures to handle customer concerns sensitively and confidentially. Memo Casino also monitors activity patterns and will take proportionate steps where behaviour suggests increased vulnerability.

Recognising Problem Gambling

Problem gambling can develop gradually and may show in changes to betting patterns, chasing losses, or neglecting other responsibilities. Common indicators include increasing frequency of deposits, playing for extended sessions, and expressing distress related to gambling.

If you or someone you know displays these signs, consider using the tools described in this policy or seeking independent professional advice. Early action can prevent harm and support recovery.

Self-Assessment and Limits

Memo Casino provides a range of self-assessment and limit-setting options so customers can control their play. These measures can be adjusted to match individual circumstances and reviewed periodically.

• Deposit limits - set daily, weekly or monthly caps on the amount you can add to your account
• Loss limits - restrict the total net losses permitted during a chosen period
• Reality checks - automatic reminders at intervals to prompt breaks and awareness of time spent
• Cooling-off periods - temporary breaks from account access for a defined duration
• Self-exclusion - longer-term account suspension where you choose to stop play for an extended period

Responsible Gaming Tools

To support safer play, Memo Casino offers an array of responsible gaming features that can be activated through your account settings or by contacting customer support.

• Customisable deposit and loss limits with immediate effect
• Session notifications and reality check timers
• Cooling-off options for short-term breaks
• Self-exclusion mechanisms for longer-term account suspension
• Access to account activity summaries to review deposits, wagering and outcomes

Support and Assistance

Memo Casino encourages players who find gambling difficult to control to seek professional help. Independent organisations provide specialist counselling, practical tools and confidential advice.

For account-related assistance, please contact our support team at [email protected]. For independent external support, the following organisations offer help and resources:

• GamCare - independent support and counselling services
• BeGambleAware - information, advice and local resources
• GAMSTOP - a free self-exclusion service for players

The National Gambling Helpline - 0808 8020 133 - offers free, confidential support 24 hours a day for anyone affected by gambling. These organisations are independent external support services and are not operated by Memo Casino.

Underage Gambling

Only individuals aged 18+ or older may use the website. Memo Casino will not accept registration or wagers from anyone under the minimum legal age and employs age verification procedures to prevent underage gambling.

Parental Controls

Parents and guardians should use device-level controls and family settings to restrict access to gambling sites and apps. Many operating systems and third-party tools provide content filtering and app restrictions that can reduce the risk of unauthorised use.

Tips for Staying in Control

Practical steps can make gambling safer and more enjoyable. Memo Casino encourages customers to consider the following advice:

• Set a budget you can afford to lose and stick to it
• Use deposit and loss limits to prevent overspending
• Take regular breaks and use reality checks to monitor time spent
• Avoid gambling when feeling stressed or under the influence of alcohol or drugs
• Keep clear records of play and review activity regularly

Changes to This Policy

Memo Casino may update this responsible gambling policy to reflect changes in best practice or technology. We will provide notice of material changes via our website or account communication channels. Customers are encouraged to review this policy regularly.

Memo Casino respects your privacy and handles personal information carefully. This section explains what we collect, why we collect it and how we protect it.

Information We Collect

We collect information necessary to provide gambling services, including account details, contact information, identity verification data, payment details and records of gaming activity. We also collect technical data such as IP addresses and device identifiers to secure accounts and improve service delivery.

How We Use Information

Your personal data is used to operate your account, process transactions, verify identity, prevent fraud, comply with legal obligations, provide customer support and offer responsible gambling interventions when needed. We may also use aggregated, anonymised data for analysis and service improvement.

Cookies and Similar Technologies

We use cookies and similar technologies to personalise content, remember preferences, secure sessions and analyse usage. Cookies help to deliver a faster, more reliable user experience on Memo Casino's website.

Data Sharing

We may share data with service providers who assist with payment processing, identity verification, fraud prevention and technical operations. Sharing is limited to what is necessary and governed by contracts that require appropriate safeguards. We do not sell personal data.

Data Security

Memo Casino maintains technical and organisational measures designed to protect personal data against unauthorised access, disclosure or loss. Access to personal information is restricted to employees and partners who require it for legitimate business purposes.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, including legal and regulatory obligations. Retention periods vary depending on the nature of the data and applicable requirements.

Your Rights

Depending on jurisdiction, you may have rights to access, correct, delete or restrict processing of your personal data. You may also have the right to object to certain uses. To exercise these rights, use the support channels available on the website.

Third-Party Services

Some services used by Memo Casino are provided by third parties. These services operate under their own privacy policies. We recommend reviewing third-party terms to understand how your data may be handled by those providers.

International Transfers

Personal information may be transferred to countries where our service providers operate. Where transfers occur, we implement safeguards to ensure an adequate level of protection for personal data in accordance with applicable law.

Policy Updates

We may modify this privacy policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via the website or by contacting account holders as appropriate.

Contact Information

If you have questions about privacy practices, please contact our customer support through the website's help centre or account support channels. We aim to respond to enquiries promptly and transparently.

Memo Casino uses cookies and related technologies to deliver and improve services. This policy explains what cookies are and how we use them.

What Cookies Are

Cookies are small text files stored on your device by a website to remember information about your visit. They can be session-based or persistent and serve a variety of functional and analytical purposes.

Types of Cookies

We use a mix of essential, performance, functional and marketing cookies. Each type has a specific purpose and longevity, as described below.

Essential Cookies

Essential cookies are necessary for site security, account login and core functionality. Without these cookies the website may not operate correctly.

Performance Cookies

Performance cookies collect anonymous information about how visitors use our site. They help us identify errors and improve navigation and content.

Functional Cookies

Functional cookies remember preferences and settings, such as language or display choices, to provide a more personalised experience.

Marketing Cookies

Marketing cookies may be used to deliver advertisements that are relevant to you or to measure campaign performance. These cookies can be managed or rejected via your browser and device settings.

Managing Cookies

You can manage cookie preferences through your browser settings or device controls. Most browsers allow you to block or delete cookies, but doing so may reduce functionality and affect how the site operates.

Third-Party Cookies

Some content on our site may include third-party services that set their own cookies. We do not control these cookies and recommend reviewing the third party's cookie policy for more information.

Policy Updates

Cookie practices may change over time. We will publish updates to this policy on the site, and advise users to review cookie settings periodically.

These betting rules set out the basic principles that apply to wagers placed through Memo Casino. They aim to ensure fair, transparent handling of bets and to protect both players and the operator.

Eligibility

Only eligible customers who meet the specified account, age and residency criteria may place bets. Account eligibility must be verified before funds are withdrawn.

Account Requirements

Accounts must be registered with accurate personal information. Customers are responsible for maintaining the confidentiality of their account credentials and for monitoring account activity.

Accepted Bets

Memo Casino accepts bets in accordance with the markets and products published on the platform. Acceptance may be subject to odds changes or system availability at the time of placement.

Bet Settlement

Bets are settled based on the rules published for each game or market. Settlement times vary by product and will follow the published outcomes from the relevant game provider or event feed.

Void Bets

Bets may be voided in circumstances such as event cancellation, rule breaches, or technical faults. When a bet is voided, stakes will typically be returned to the customer in accordance with applicable terms.

Bonus Betting Rules

Bonuses and promotions are subject to specific terms that govern eligibility, wagering requirements and withdrawal restrictions. Customers should review promotional rules prior to participating.

Technical Errors

Memo Casino is not liable for bets placed in error due to technical faults, incorrect odds displays or other system issues. Where an error significantly affects a market, the bet may be voided and stakeholders notified.

Fraud Prevention

We operate anti-fraud measures and may suspend or close accounts where fraudulent activity or abuse of promotions is suspected. Appropriate action will be taken to recover funds where necessary.

Maximum Payouts

Maximum payout arrangements are defined by product terms. Customers should consult the specific game or market rules for details. Memo Casino will communicate applicable payout terms where relevant.

Responsible Gambling

All betting activity must comply with our responsible gambling requirements. Customers are encouraged to use limits and support tools if betting causes concern.

Rule Changes

Memo Casino may amend these betting rules to reflect changes in markets, technology or legal obligations. Material changes will be published on the site and communicated to affected customers where appropriate.

The following terms govern access to and use of Memo Casino's services. They set out rights and obligations for both the operator and the customer.

Acceptance of Terms

By registering an account and using Memo Casino, you agree to be bound by these terms and any additional rules or policies published on the site. Continued use constitutes acceptance of updates.

Eligibility

Use of Memo Casino is limited to persons who meet age, identity and residency eligibility. Users must comply with applicable laws in their jurisdiction and not use the service where prohibited.

Account Registration

Accounts must be opened with accurate information. Users are responsible for maintaining secure login credentials and for all activity conducted under their account.

Verification

Memo Casino may require identity, age and source-of-funds verification. Failure to provide requested documentation may result in account restrictions or closure.

Deposits

Deposits must be made from payment methods in the account holder's name. All deposits are subject to verification and processing policies. Promotional eligibility may depend on deposit method.

Withdrawals

Withdrawals are processed in accordance with verification status and payment provider rules. Memo Casino may delay or refuse withdrawals where verification is incomplete or suspicious activity is detected.

Bonuses

Bonuses and promotions are provided on specified terms. Misuse or abuse of promotional offers may result in forfeiture of funds and account action.

Acceptable Use

Users must not exploit vulnerabilities, interfere with systems or use the service for illegal activity. Acceptable use is further defined in our operational rules.

Prohibited Activities

Prohibited activities include identity fraud, collusion, money laundering and unauthorised access to systems. Detection of such activities will result in penalties and potential legal action.

Intellectual Property

All content, trademarks and software on the Memo Casino site remain the property of the operator or licensors. Users may not reproduce or distribute protected material without permission.

Limitation of Liability

To the extent permitted by law, Memo Casino's liability for losses arising from use of the service is limited. We seek to operate fairly and transparently, but users accept that gambling carries financial risk.

Account Suspension

Memo Casino may suspend, restrict or close accounts where terms are breached, where verification fails, or where risk is identified. Customers will be informed of significant actions and given reasons where appropriate.

Privacy

Personal data is handled in accordance with our privacy policy. Users consent to processing necessary for account operation, compliance and responsible gambling measures.

Responsible Gambling

Customers must comply with responsible gambling requirements and may use available tools to manage activity. Memo Casino reserves the right to intervene when harm is suspected.

Amendments

These terms may be amended from time to time. Material changes will be communicated to customers and posted on the site. Continued use after changes constitutes acceptance.

Contact Information

For queries about these terms, account administration or other concerns, please use the support and help options available on the Memo Casino website. We aim to respond to enquiries promptly and to resolve issues fairly.

Last updated: 30 July 2026