Memo Casino Privacy Policy

Gambling should always be treated as a form of entertainment and not as a way to generate income or solve financial problems. Memo Casino is committed to helping customers enjoy gaming responsibly, while providing clear information about controls, support and data practices.

This policy overview explains how Memo Casino approaches responsible gaming, privacy and the rules that govern play on our platform. If you have specific questions, our customer support team is available through the site.

15 Dragon Pearls Hold and Win

3 Oaks

Demo

Plinko Rush

Betsoft

Demo

Wish And Spin Hold And Win

1spin4win

Demo

Diamond Charge Hold & Win

Iron Dog Studio

Demo

Lady Wolf Moon Megaways

BGAMING

Demo

Break the Piggy Bank

Octoplay

Demo

All slots

Our Commitment to Responsible Gambling

Memo Casino places player welfare at the center of its operations. We design our services to promote safe play and to identify signs of harm early. Our approach combines preventive tools, clear information and procedures aimed at reducing gambling-related harm.

We recognise that individual circumstances vary. Our goal is to offer options and resources that allow customers to make informed choices about how they gamble.

Recognising Problem Gambling

Problem gambling can show through behavioural and financial changes. Indicators may include chasing losses, increasing stake sizes, playing for longer than intended, neglecting personal responsibilities or hidden gambling activity. Memo Casino trains its staff to recognise these signs and to respond with care and privacy.

Self-Assessment and Limits

We encourage players to review their habits and to use proactive limits. Available measures include:

• Deposit limits - set a maximum amount you can add to your account over a chosen period.
• Loss limits - limit the amount you can lose within a specific timeframe.
• Reality checks - timed reminders during a session to inform you how long you have been playing.
• Cooling-off periods - temporary pauses from play ranging from days to weeks to help regain perspective.
• Self-exclusion - extended account closure for individuals who need a longer break or permanent stop from gambling activity.

Responsible Gaming Tools

Memo Casino provides a variety of tools to help you control play and manage risk. Tools include:

• Account limits for deposits and stakes that you can adjust via your account settings.
• Session timers and reality check notifications to help monitor time spent playing.
• Loss tracking features that allow you to review losses over custom periods.
• Cooling-off options and self-exclusion procedures which can be activated in account settings or by contacting support.
• Access to play history and transaction records to support informed decisions about gambling habits.

Support and Assistance

If gambling becomes difficult to control we encourage you to seek professional help. Memo Casino supports customers who require assistance and will act promptly where signs of harm are identified.

For account-related support or to request changes to your account settings, contact our support team at [email protected]. In addition, independent external support services are available:

• GamCare - confidential counselling, information and support.
• BeGambleAware - guidance and tools for safer gambling.
• GAMSTOP - a free service to self-exclude from online gambling sites.

These organisations are independent external support services and not services operated by Memo Casino. For urgent help, the National Gambling Helpline is available 24 hours a day at 0808 8020 133 - a free, confidential support service for anyone affected by gambling.

Underage Gambling

Only individuals aged 18 or older may use the website. Memo Casino operates measures to verify age and to prevent underage access. Any account found to be operated by an underage person will be closed and funds treated in accordance with applicable legal requirements.

Parental Controls

Parents and guardians should use device-level and account-level controls to restrict access. Common measures include parental control software, browser restrictions, payment method safeguards and discussing internet safety with children. If you suspect underage gambling linked to Memo Casino, contact our support team for guidance on account action.

Tips for Staying in Control

• Set and respect deposit and time limits before you start playing.
• Avoid gambling when stressed, under the influence of substances or when seeking to recover losses.
• Keep gambling funds separate from essential household money.
• Take regular breaks and use reality checks to reassess activity.
• Use self-exclusion or cooling-off if play becomes a concern.
• Talk to trusted friends or professionals if gambling causes distress.

Changes to This Policy

Memo Casino will review responsible gaming practices periodically and may amend this policy to reflect operational or legal changes. Material changes affecting customer rights or protections will be notified via the account message centre or by other appropriate means.

Memo Casino values your privacy. This section explains how we collect and process personal information to operate the site, to deliver services and to comply with legal obligations.

We aim to be transparent about data collection and to provide controls where possible. If you have questions about how we use your information, please use the site help channels.

Information We Collect

We collect personal data necessary to provide gaming services, including identification details, contact information, payment and transaction records, account activity and verification data. We may also process information required for compliance, fraud prevention and risk assessments.

How We Use Information

Information is used to operate accounts, process deposits and withdrawals, validate identity, detect fraud, administer bonuses and loyalty programs, handle customer service requests and meet our legal obligations. We may also use aggregated or anonymised data for analytics and service improvement.

Cookies and Similar Technologies

We use cookies and similar technologies to enable essential site functions, analyse usage patterns and personalise content. Details of cookie categories and options are outlined in our Cookie Policy below.

Data Sharing

Personal data may be shared with service providers acting on our behalf, such as payment processors, identity verification suppliers, analytics providers and security partners. We may disclose information when required by law or to protect the rights and safety of our customers and Memo Casino.

Data Security

We apply administrative, technical and physical measures to protect personal data against unauthorized access, loss and misuse. No system is completely risk free; however, we continually assess and improve our security protocols.

Data Retention

We retain personal information for as long as necessary to provide services, to meet legal and regulatory obligations and to resolve disputes. Retention periods vary by data type and purpose and are determined by operational and legal requirements.

Your Rights

Depending on applicable law, you may have rights to access, correct or delete personal data, to restrict or object to processing and to request portability. To exercise rights, please contact our support channels via the website help centre.

Third-Party Services

Third-party vendors used by Memo Casino operate under their own privacy policies. Where we embed third-party content or services, those providers may collect data independently. We advise reviewing their policies directly for details.

International Transfers

Where necessary, personal data may be transferred to service providers or partners in other jurisdictions. We take steps to ensure appropriate safeguards are in place when data crosses borders.

Policy Updates

Privacy practices may change over time. We will publish updates and, where required, notify customers about material changes. Continued use of the platform after updates indicates acceptance of the revised policy.

Contact Information

For questions about privacy practices or to make a rights request, please use the contact mechanisms available in your account or through our website help centre. Memo Casino will respond to legitimate enquiries in a timely manner.

This Cookie Policy explains how Memo Casino uses cookies and similar technologies to support functionality, analytics and marketing on our site.

Cookies are small data files placed on your device to store preferences and to support the operation of web services. They help us deliver a better and more personalised experience.

What Cookies Are

Cookies are text files containing small amounts of information. They are created by the web server when a user visits and can be read by that server when the user returns. Similar technologies include web beacons, local storage and device identifiers.

Types of Cookies

We use a range of cookie types to support different purposes. Cookies may be session-based, expiring when the browser is closed, or persistent, remaining for a defined period.

Essential Cookies

Essential cookies are necessary for core site functionality, such as logging in, maintaining session state and securing the account. Disabling essential cookies may prevent the site from functioning correctly.

Performance Cookies

Performance cookies collect anonymous information about how visitors use the site, such as pages visited and errors encountered. This data helps us improve usability and reliability.

Functional Cookies

Functional cookies remember user preferences and settings, such as language selection and preference choices, to enhance the user experience.

Marketing Cookies

Marketing cookies are used to deliver relevant promotional content and to measure the effectiveness of advertising. They may be set by us or by third-party advertising partners.

Managing Cookies

Most browsers allow you to manage cookie settings, including blocking or deleting cookies. You can also control cookie preferences within your account settings where available. Blocking cookies may affect site performance and available features.

Third-Party Cookies

Third-party services used for analytics, advertising and social features may set cookies on your device. These providers control their cookies and you should consult their privacy notices for more information.

Policy Updates

This Cookie Policy may be updated periodically. We will provide notice of major changes and ensure that cookie settings remain accessible for users to manage their preferences.

These betting rules establish the basic framework for placing and settling bets on Memo Casino. They apply in addition to other platform terms and policies.

All bets placed on the platform are subject to verification, available funds and these rules. If you are unsure about any provision, please contact our support channels for clarification.

Eligibility

Only customers who meet the platform eligibility requirements may place bets. Accounts must be verified in accordance with our identification procedures and must comply with applicable age and jurisdictional restrictions.

Account Requirements

Customers must maintain accurate account information and secure their login credentials. It is the account holder's responsibility to prevent unauthorized access. Shared or multiple accounts may be restricted.

Accepted Bets

Bets are accepted subject to system availability and sufficient funds or credit. Acceptance occurs when the platform confirms the bet and the relevant stake is secured.

Bet Settlement

Bets will be settled based on the rules applicable to the event, game or market. Settlement takes into account official information from the relevant game provider or event organiser. Where a dispute arises, Memo Casino will act in good faith to resolve the matter.

Void Bets

Bets may be declared void in cases such as event cancellation, obvious errors, duplicate bets or material changes to market circumstances. When a bet is voided, stakes will typically be returned to the customer's account.

Bonus Betting Rules

Bonuses and promotional offers are subject to specific terms and wagering requirements. Bets placed while a bonus is active are governed by the relevant promotional conditions and may affect bonus eligibility.

Technical Errors

The platform is not liable for bets placed due to technical faults, including data feed errors, display mistakes or processing failures. Where technical errors are apparent, Memo Casino may void affected bets and take corrective measures.

Fraud Prevention

Suspicion of fraudulent activity, money laundering or abnormal betting patterns may result in bet suspension, account restrictions and referral to appropriate authorities. Memo Casino operates monitoring and risk controls to protect customers and the integrity of the platform.

Maximum Payouts

Maximum payout policies, where applied, will be communicated in game rules or promotional terms. Memo Casino reserves the right to limit stakes or winnings where required to manage risk or comply with applicable rules.

Responsible Gambling

All customers are expected to gamble responsibly and to make use of the tools and support options provided. Memo Casino reserves the right to take action on accounts exhibiting harmful behaviour, including limit changes, cooling-off or self-exclusion measures.

Rule Changes

Memo Casino may amend betting rules to address operational needs, regulatory changes or to improve fairness and transparency. Where changes materially affect customers, notice will be provided through appropriate channels.

These terms govern your use of Memo Casino and the services we provide. They set out the rights and obligations of both parties and form a binding agreement between you and Memo Casino.

Please read these terms carefully before using the site. Continued use indicates acceptance of these terms and any subsequent amendments.

Acceptance of Terms

By registering an account or using the site you accept these terms and agree to comply with all applicable rules and policies published by Memo Casino.

Eligibility

To open an account you must meet the eligibility criteria including minimum age and legal capacity to gamble in your jurisdiction. Accounts will be closed where these conditions are not met.

Account Registration

Registration requires providing accurate personal information. Users are responsible for maintaining up-to-date details and for securing their account credentials.

Verification

Verification checks may be required before certain transactions. You agree to provide documentation to verify identity, address and payment methods when requested.

Deposits

Deposits must be made using legitimate payment methods in the account holder's name. Payment processing times and limits are subject to the terms of the payment provider.

Withdrawals

Withdrawals are processed in accordance with our verification procedures and any applicable terms. We may delay or refuse a withdrawal if we have reason to suspect fraud or money laundering.

Bonuses

Promotional offers are subject to separate terms and wagering requirements. Abuse of promotions may result in forfeiture of bonuses and winnings.

Acceptable Use

Users must not use the platform for unlawful purposes, to evade controls or to exploit system vulnerabilities. Abusive behaviour towards staff or other players is prohibited.

Prohibited Activities

Activities intended to manipulate games, collude with others or otherwise compromise the fairness of the platform are strictly forbidden and may result in account closure and legal action.

Intellectual Property

All content, trademarks and proprietary material on the site are owned or licensed by Memo Casino and may not be used without permission.

Limitation of Liability

To the extent permitted by law, Memo Casino is not liable for indirect or consequential losses arising from use of the site. Liability for direct losses will be subject to applicable legal limits.

Account Suspension

Memo Casino may suspend or close accounts for regulatory compliance, suspected fraud, breach of terms or other legitimate reasons. Suspensions will be applied in accordance with our policies.

Privacy

Your use of the platform is governed by the Privacy Policy above, which describes how we collect and process personal information.

Responsible Gambling

Customers are subject to the responsible gambling measures described in the Responsible Gaming section of this document and should use available tools to manage play.

Amendments

Memo Casino may update these terms from time to time. We will provide notice of material changes and post the latest version on the site. Continued use after changes indicates acceptance.

Contact Information

For questions about these terms, account issues or general enquiries please use the site help centre or in-account messaging. Our support team will respond in a timely manner.

Last updated: 30 July 2026