Memo Casino Cookies Policy

Gambling should always be viewed as a form of entertainment, not as a way to earn income or solve financial problems. At Memo Casino we encourage players to enjoy games responsibly, to set personal boundaries, and to be mindful of the risks associated with wagering.

This document describes Memo Casino's approach to responsible gaming, the support available to players, and the practical tools we provide to help maintain safe play. It is intended to assist players in making informed choices and to outline our commitments in this area.

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Our Commitment to Responsible Gambling

Memo Casino is committed to promoting safe, responsible play. We recognise that people play for different reasons and that for a small proportion of players gambling can become problematic. Our objective is to reduce harm by providing clear information, protective controls and access to help when it is needed.

We combine player education, technical controls and staff training to spot and address concerns early. Our approach balances customer enjoyment with robust safeguards to protect vulnerable players and to comply with best practice standards.

Recognising Problem Gambling

Problem gambling can manifest in many ways. Changes in behaviour may include increased spending, chasing losses, playing for longer than intended, or neglecting responsibilities. Emotional signs can include anxiety, irritability, or secrecy about gambling activity.

If you, or someone close to you, shows these signs, it is important to respond promptly. Early recognition makes it easier to take effective steps to reduce harm and restore control.

Self-Assessment and Limits

Memo Casino offers tools to help players assess their gambling and put meaningful limits in place. These options allow players to tailor protections to their personal circumstances.

• Deposit limits - set daily, weekly or monthly caps on funds added to your account.
• Loss limits - define maximum losses over chosen timeframes to control exposure.
• Reality checks - periodic reminders that display time and activity while you are logged in.
• Cooling-off periods - temporary suspension of play for a defined period to regain perspective.
• Self-exclusion - long-term or permanent account closure for players who need to stop gambling.

Responsible Gaming Tools

Our platform includes a range of practical features designed to empower players to manage their gambling responsibly:

• Customisable spending and staking limits applied at account level.
• Session timers and automatic log-out options to limit continuous play.
• Account activity summaries that show deposits, wagers and outcomes over time.
• Access to self-assessment questionnaires to help identify risky patterns.
• Direct links to external support organisations and referral mechanisms.

Support and Assistance

If gambling becomes difficult to control we strongly encourage you to seek professional help. Independent organisations specialise in confidential counselling, practical advice and long-term recovery support.

For immediate help or general enquiries about safer gambling at Memo Casino you can contact our support team at [email protected]. The following external organisations offer specialist services and are independent from Memo Casino:

• GamCare - specialist counselling and resources for people affected by problem gambling.
• BeGambleAware - information, self-help tools and signposting to local support.
• GAMSTOP - a free service that enables UK players to self-exclude from participating online gambling sites.

In addition, the National Gambling Helpline is available as a free, confidential support service 24 hours a day on 0808 8020 133. These organisations operate independently and are not partners or services run by Memo Casino.

Underage Gambling

Only individuals aged 18 or older may use the website. Memo Casino has strict age verification procedures in place to prevent underage gambling. Any accounts found to be operated by underage players will be closed and funds handled in accordance with our verification and account policies.

Parental Controls

Parents and guardians should be aware that online gambling is restricted to adults. We recommend the use of device-level parental controls, internet filtering software and active supervision to prevent minors from accessing gambling sites. If you suspect a minor has opened an account, contact our support team immediately for guidance.

Tips for Staying in Control

Practical habits can reduce the risk of gambling-related harm. Consider the following suggestions:

• Set a strict budget for gambling and never treat play as an income source.
• Use deposit and loss limits to enforce financial boundaries.
• Take regular breaks and use reality checks to monitor time spent playing.
• Avoid gambling when under stress, after drinking alcohol, or when emotional decisions are likely.
• Discuss concerns with friends or family and seek professional advice early.

Changes to This Policy

Memo Casino may update its responsible gaming practices from time to time. When changes are made we will publish revised information on the website and communicate material updates to affected customers where required. Players are encouraged to review this section periodically to stay informed.

Memo Casino respects your privacy and seeks to process personal information in a transparent and secure manner. This privacy policy summary explains the main types of data we collect and how it is used, to help you understand your rights and our practices.

Information We Collect

We collect information that is necessary to operate our services, to comply with legal obligations, and to protect customers. Typical categories include account details, identity verification data, transaction history, device and technical data, and communication records.

Where required by law or to provide services securely, we may also collect verification documents and proof of source of funds. We aim to minimise collection to what is necessary for the stated purpose.

How We Use Information

Data is used to provide and improve our services, to verify identity, to process payments, to prevent fraud, and to meet regulatory obligations. We also use information for customer support, to send transactional communications, and to tailor responsible gaming tools where appropriate.

Cookies and Similar Technologies

We use cookies and similar technologies to deliver core site functions, improve performance, remember preferences, and support security. These technologies may also be used to measure usage and to provide personalised experiences.

Data Sharing

We may share personal data with service providers who perform functions on our behalf, such as payment processors, identity verification services and fraud prevention vendors. Data may also be disclosed if required by law or to protect the safety and rights of our customers and the integrity of our services.

Data Security

Memo Casino implements technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. While we strive to protect data, no system can be guaranteed entirely secure, so we encourage users to take basic precautions such as protecting account credentials.

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required to meet legal or regulatory obligations. Retention periods will vary by data type and legal requirement.

Your Rights

Depending on applicable law you may have rights such as access to your personal data, correction of inaccuracies, objection to certain processing, and requests for deletion. We will respond to verified requests in accordance with legal requirements.

Third-Party Services

Third-party services integrated with the website may have their own privacy practices. We encourage users to review those providers' policies before engaging with their services. Memo Casino is not responsible for third-party practices.

International Transfers

Personal data may be processed in jurisdictions outside your own. Where transfers occur we take steps to ensure appropriate safeguards are in place to protect personal information in line with applicable requirements.

Policy Updates

We may revise this privacy information periodically. Material changes will be communicated to users where required. The most recent version will be available on the website.

Contact Information

For questions regarding privacy or to exercise applicable rights, please contact Memo Casino through the support email provided in the Support and Assistance section above or consult our help pages for guidance.

Cookies are small text files and similar technologies used to recognise devices, remember preferences and gather usage information. They are commonly used across the internet to make websites work more effectively and to support analytical and marketing activities.

What Cookies Are

Cookies store small amounts of data on your device. They can be temporary - expiring at the end of a session - or persistent, remaining for longer periods. Similar technologies include local storage and web beacons which perform related functions.

Types of Cookies

We use a variety of cookies to provide and improve our services. Broad categories include essential cookies, performance cookies, functional cookies and marketing cookies. Each serves a defined purpose and may be managed through browser settings or our cookie controls.

Essential Cookies

Essential cookies are necessary for the website to operate securely and to provide core features such as account login, session management and secure transactions. Disabling these cookies may prevent you from using some features of Memo Casino.

Performance Cookies

Performance cookies collect anonymous information about how visitors use the site, such as pages visited and any error messages. This data helps us improve site performance and user experience.

Functional Cookies

Functional cookies remember user choices and preferences, such as language settings or display options, so that the site can provide a more personalised experience on return visits.

Marketing Cookies

Marketing cookies are used to deliver relevant advertising and to measure the effectiveness of marketing campaigns. They may be placed by us or by third-party advertising partners and are subject to your consent where required.

Managing Cookies

You can manage cookie preferences through your browser settings or via the cookie controls presented on our site. Disabling non-essential cookies may affect certain functionality but will not prevent access to essential service features.

Third-Party Cookies

Some cookies served on our site are set by third parties such as analytics vendors and advertising networks. These third parties may collect information about your online activities across different websites. We recommend reviewing their privacy policies to understand how they use data.

Policy Updates

We may update our cookie practices and this policy from time to time. Significant changes will be communicated to users via the website or by direct notification where appropriate. Please review this section periodically for the latest information.

These rules govern betting at Memo Casino and are intended to be clear, fair and practical. They apply to all customers using our betting services and to all bets placed through our platforms.

Eligibility

Only registered account holders who meet applicable eligibility criteria may place bets. Users must comply with age and jurisdictional restrictions. Memo Casino reserves the right to refuse service or bets if eligibility cannot be confirmed.

Account Requirements

Accounts must be registered with accurate personal information. Verification may be required before placing bets, depositing funds or withdrawing winnings. Failure to provide requested information may result in account limitations.

Accepted Bets

Bets may be placed subject to availability and within the rules for each market. Accepted bet types and markets are defined on the site. Memo Casino reserves the right to refuse or limit bet types in accordance with its policies.

Bet Settlement

Bets are settled according to the published rules for each market. Settlement times vary by event type. Memo Casino endeavours to settle bets accurately and promptly once an event outcome is confirmed.

Void Bets

Bets may be declared void under specific circumstances such as event cancellation, incorrect odds or manifest errors. When a bet is voided, stakes will be returned unless otherwise stated in the market rules.

Bonus Betting Rules

Bonuses and promotions are governed by their specific terms. Wagering requirements, eligible markets and expiry dates will be stated in promotion terms. Abuse of promotional offers may result in forfeiture of bonuses and winnings.

Technical Errors

Memo Casino is not responsible for technical faults outside its control that affect bet placement or settlement. In the event of system errors or malfunctions, we may cancel affected bets and take corrective action to protect customers and the integrity of the market.

Fraud Prevention

All betting activity is monitored for signs of fraud, collusion or money laundering. Suspicious activity may result in account suspension, bet voiding and disclosure to relevant authorities as required by law.

Maximum Payouts

Maximum payout limits may apply to certain markets and customers. These limits are determined by market conditions and risk management practices. Memo Casino will notify customers of any applicable cap if it affects a placed bet.

Responsible Gambling

Players are expected to gamble responsibly. Memo Casino provides tools and support to help customers manage their play. Persistent harmful behaviour may result in interventions including limits, cooling-off or self-exclusion.

Rule Changes

Memo Casino may amend these betting rules at any time. Material changes will be notified to customers. Continued use of the betting services after notice constitutes acceptance of the updated rules.

These terms set out the principal conditions that apply to use of Memo Casino. They are intended to be fair, accessible and to protect both players and the business. Please read them carefully before registering or placing bets.

Acceptance of Terms

By creating an account or using our services you accept these terms and any additional rules posted on the site. If you do not agree, do not use our services.

Eligibility

Use of the site is restricted to persons who meet age and jurisdictional requirements. Individuals who are excluded from gambling must not register or place bets. Memo Casino may refuse service where eligibility cannot be verified.

Account Registration

Applicants must provide accurate information during registration. Single accounts only - duplicate accounts are not permitted. You are responsible for maintaining the confidentiality of your account credentials.

Verification

We may require documentation to verify identity, address or payment sources. Verification is a condition of account operation and certain transactions may be withheld until checks are complete.

Deposits

Deposits must be made using payment methods accepted on the site. Funds must originate from the account holder. We may apply limits or hold payments if required to manage risk or comply with legal obligations.

Withdrawals

Withdrawals are subject to verification, contribution requirements from promotions and payment method rules. Memo Casino aims to process legitimate withdrawal requests promptly, subject to security checks.

Bonuses

Bonuses are subject to specific terms and conditions. Bonus abuse, including circumvention of wagering requirements, may lead to confiscation of funds and account suspension.

Acceptable Use

Users must not engage in activity that breaches applicable laws, infringes the rights of others, or interferes with the operation of the site. Behaviour that compromises platform integrity may result in sanctions.

Prohibited Activities

Activities such as money laundering, collusion, account sharing and use of unauthorised software are strictly prohibited. Detected violations will be investigated and reported where required.

Intellectual Property

All content and software on the site are protected by intellectual property rights. Users are granted a limited licence to access content for personal, non-commercial use only.

Limitation of Liability

To the extent permitted by law, Memo Casino limits liability for loss arising from use of the site. We aim to resolve disputes fairly and in accordance with applicable law.

Account Suspension

Memo Casino may suspend or close accounts for reasons including suspected fraud, breach of terms, or responsible gambling concerns. Actions taken will be proportionate and documented.

Privacy

Our privacy practices are set out in the Privacy Policy. Personal data will be processed in accordance with that policy and applicable law.

Responsible Gambling

We promote responsible gambling through tools, education and access to external support. Users are expected to act responsibly and to make use of available safeguards if needed.

Amendments

Memo Casino may update these terms. Where changes materially affect users we will provide notice. Continued use after changes implies acceptance of the revised terms.

Contact Information

For queries about these terms please refer to the contact details provided in the Support and Assistance section above or consult our help pages for further guidance on how to reach us.

Last updated: 30 July 2026